(2) Can I go directly to the advertisers’ web pages to complete my redemption?
 
No. In order for us to track your purchases, you must use the links provided on the offer pages or on your member account page.
 
(3)   How do I receive my action points?
 
Action points are earned when a registered member fully completes an advertiser offer (completion requirements are clearly indicated for each offer presented). If a purchased item is returned or service is cancelled, the action point for that advertiser may be denied.
 
(4)   How do I check the status of my participation in the New Member Incentive Program?
 
You may check your redemption status at any time in the ProductTestPanel.com (PTP) member area. Just log in at http://www.ProductTestPanel.com/status.php using the email address you signed up with. From here you will be able to see which steps you have completed and what you have left to do in order to fulfill the program requirements.
 
(5)   After I have completed the terms and conditions, how long will it take to receive my free gift?
 
Upon meeting all of the requirements, you will then login to your account and print off your redemption certificate. Once this is received, your gift will be shipped via Federal Express within 30 days.
 
(6)   After I receive my free incentive, do I have to complete a performance survey?
 
No, the New Member Incentive promotion is entirely separate from our product testing program. The free incentive is offered to you purely as a gift from us to thank you for joining the ProductTestPanel.com and completing the offer requirements.
 
(7) Do I have to participate in the New Member Incentive Program in order to be a product tester?
 
No, absolutely not. The New Member Incentive Program is designed to help us recruit new members and support our sponsors, but participation in that program is not required. You may receive and test products without participating in the incentive program.
 
(8) How do I select the products I would like to test?
 
Once you register you will need to login to your member account page by selecting this link: http://www.producttestpanel.com/status.php. From here you will apply to test the items that you are interested in from the Premium Testing Groups. If you are selected an automatic verification message will appear asking that you verify your shipping information. At the bottom of the page are the items that you may test immediately.
 
(9) Will I really get to test products as a member of ProductTestPanel.com?
 
Absolutely! As a member you are guaranteed to be selected to test at least three products in your first 90 days of membership. The products you test are yours to keep.
 
(10) How should I test the products that I receive?
 
You don’t have to do anything special. In other words, we don’t expect you to drop a DVD player off a balcony to see if it is impact resistant. That’s for the product engineers to do. We are mainly interested in consumer testing. Use the products as much, or as little, as you like in accordance with their instructions. Then fill out a product survey and send it back to us.
 
(11) Do I have to return the performance survey on products that I test?
 
Yes, the survey must be retuned within 45 days of receipt or you will lose your membership in the program. From a business standpoint, it costs us time and money to make products available to you and our other customers. Without feedback on the products it wouldn’t make sense for us to incur an expense and get nothing in return.
 
(12) Is there a time limit to completing the requirements for the New Member Incentive Program?
 
Yes, you must meet the requirements within 90 days of joining ProductTestPanel.com in order to receive your free incentive gift.

(13) I don’t live in the United States, am I eligible for your promotion?

No, unfortunately our promotions are limited to US residents 18 and over.

(14) My question was not addressed here, what do I do?

We will be more than happy to assist you. Use this special member support website to send us your questions: http://www.producttestpanel.com/support/. We will generally respond to you within 48 hours. Be sure to include your full name, contact information (including an email address and daytime phone number), and any questions that you may have. Please note, if you leave out this information we may not be able to assist you in a timely manner.